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Loma Linda Unv Shared Services
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21001624 Requisition #

Information Systems Unified Infrastructure (Full-time, Day Shift) - 

 

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

The Field Engineer Senior delivers the highest level of customer service through technical customer support (remote or on-site) for services pertaining to IT computer or telephony infrastructure. Services can include hardware installation and maintenance, fiber and copper cabling, OS settings, options, and configurations, and 2nd tier technical troubleshooting and problem resolution. The incumbent is the principal owner of the customer’s overall satisfaction and will work with other Information Services work groups to resolve Incidents and/or follow appropriate Incident escalation process as defined within the Information Services support processes. These services may be provided at LLUMC , LLU, LLUHS, LLC MC , LLUHC and other facilities under minimal supervision. Perform other duties as needed.

 

High School Diploma or GED required. Bachelor’s Degree preferred. Minimum four years of desktop or mobile technology work experience in a large work environment required; preferably a healthcare setting. Valid Driver's License required at time of hire. Certified Solutions Expert (CSE) , Cisco Certified Network Associate (CCNA), or similar certification preferred.

Working knowledge of modern desktop hardware and operating systems; Microsoft networking; CMDB technologies; Microsoft Office programs (e.g., Word, Excel, Outlook, Project, etc.) Essential Technical/Motor Skills: Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position; Essential Interpersonal Skills: Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Essential Mental Abilities: Able to analyze and interpret data, processes and needs based on limited information; organize work; define problems and solutions; make recommendations; use spreadsheets, word processing, and presentation graphics applications. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Essential Sensory Abilities: Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.


We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.


We appreciate your interest in Loma Linda University Health and wish you success in your job search!


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